Frequently asked questions

Standard Delivery
(3–5 WORKING DAYS) | Tracking Number Provided
£4.49

Express Service
(1–2 WORKING DAYS) | MON – THURS | RDER BY 12PM
£8.99

SATURDAY DELIVERY
(ORDER TO BE PLACED BY FRIDAY 2 PM)
£14.99

Currently, we don't ship outside of the UK.

Returns & Refunds Policy

Change of Mind Returns

You have the right to cancel your order within 14 days of receiving your items, in accordance with the UK Consumer Contracts Regulations.

To be eligible for a return:

Items must be unused, unworn, and in original packaging
You must contact us within 14 days of delivery
Returns must be sent back within 14 days of approval

Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

The following items are non-returnable for hygiene or safety reasons, unless they are faulty, damaged, or incorrect:

Worn or used items
Hygiene-sensitive items once opened (e.g. underwear, earrings, cosmetics)
Custom-made or personalised items

This does not affect your statutory consumer rights.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, you are entitled to a refund, repair, or replacement under the UK Consumer Rights Act 2015.

Please contact us as soon as possible and provide clear photos or videos showing the issue.

We recommend reporting the issue within 24–48 hours of delivery to allow us to resolve it quickly.

Faulty Item Timeframes

Within 30 days of delivery, you may request a full refund
After 30 days and within 6 months, we may offer a repair or replacement
If a repair or replacement is unsuccessful, you are entitled to a refund

Refunds

Once your return has been received and inspected:

Approved refunds will be issued to the original payment method, including Klarna or Clearpay
Refunds are processed within 5–10 working days
Shipping fees are non-refundable unless the return is due to a fault or error on our part

For Klarna or Clearpay orders, refunds will be processed in line with their policies, and your payment schedule will be updated accordingly.

How to Start a Return

To request a return, please contact us with:

Your order number
Reason for return
Photos or video (if the item is faulty or damaged)

📧 support@khedmat.co.uk

Klarna & Clearpay Payments

If you paid using Klarna or Clearpay:

Please contact us first before opening a dispute
Refunds will be sent directly to your Klarna or Clearpay account
Your payment plan will be adjusted automatically once the refund is processed

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

📧 support@khedmat.co.uk

Non-Returnable Items

The following items are non-returnable unless they are faulty, damaged, or incorrect:

Worn or used items
Hygiene-sensitive items once opened (e.g. underwear, earrings, cosmetics)
Custom-made or personalised items

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible with photos of the issue.

Under UK consumer law, you are entitled to a refund, replacement, or repair.

We recommend notifying us within 24–48 hours of delivery to help us resolve the issue quickly, but this does not affect your statutory rights.

Production

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Account

Zam Zam Water 5 Litres From Makkah

Luxury Velvet Prayer Mat - Teal Green Design

Luxury Velvet Prayer Mat - Royal Blue Plush Design

Luxury Velvet Prayer Mat - Elegant Grey

Luxury Velvet Prayer Mat - Dark Brown

Luxury Velvet Prayer Mat - Burgundy Red

Luxury Islamic Prayer Mat - White and Ocean Blue

Luxury Islamic Prayer Mat - Pearl Green & White

Luxury Islamic Prayer Mat - Burgundy Red & White

Frequently asked questions

Returns & Refunds Policy

Change of Mind Returns

Non-Returnable Items

Faulty, Damaged, or Incorrect Items

Faulty Item Timeframes

Refunds

How to Start a Return

Klarna & Clearpay Payments

Contact Us

Non-Returnable Items

Faulty, Damaged, or Incorrect Items

Production

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